Users reported that they are unable to install Skype by using the same setup file, therefore it’s recommended to download the latest full version of Skype. Simply uninstall the application, restart your computer and try to install it again. Not being able to log in to Skype can be a big problem, and one of the potential solutions is to reinstall the application.
If Skype for Web and Skype on your phone work without any issues, it means that the problem is caused by the desktop client, so you should reinstall it. In addition, you can also try signing in to Skype on your phone or on a different PC.
To check if this problem only affects the desktop client, we advise you to try signing in to Skype for Web and check if the problem appears. If you’re getting Sorry we didn’t recognize your sign-in details error message, the problem might be with your desktop Skype client. Use Skype for Web or try signing in on a different device Home › Fix › Skype › Sorry, we didn’t recognize your sign in detailsġ.
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